Shipping Policy

 Manikanta Software Solutions (OPC) Private Limited
Contact Information:
Phone: 8919253377
Email: sales@digicbyte.com

1. General Shipping Information

 Manikanta Software Solutions (OPC) Private Limited is dedicated to ensuring a smooth and reliable shipping experience for our customers. Our shipping policy outlines the terms and conditions under which we process, dispatch, and deliver orders. We partner with leading logistics providers to guarantee timely and secure deliveries.

2. Shipping Locations

We currently ship to all major cities and regions across India. For international shipping, customers must contact our support team at sales@digicbyte.com before placing an order. International shipping availability is subject to carrier limitations and additional charges.

3. Order Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Custom or bulk orders may require additional processing time, which will be communicated to the customer via email.

  • Customers will receive a confirmation email once the order has been successfully processed.

4. Shipping Methods & Estimated Delivery Time

We offer multiple shipping methods to cater to different customer needs:

  • Standard Shipping: 5-7 business days (Applicable for most regions)

  • Express Shipping: 2-4 business days (Faster delivery option with additional charges)

  • Same-Day/Next-Day Delivery: Available in select metro cities for orders placed before the cut-off time. (Additional charges apply)

  • International Shipping: Delivery times vary depending on the destination and customs clearance processes.

Please note: Delivery times are approximate and may be affected by external factors such as weather conditions, carrier delays, holidays, or unforeseen circumstances beyond our control.

5. Shipping Charges & Fees

  • Shipping charges are calculated at checkout based on the weight, destination, and chosen shipping method.

  • Free shipping is available for orders above a certain amount, as per ongoing promotional offers.

  • For international shipments, customers will be responsible for any customs duties, import taxes, or additional fees levied by their respective countries.

6. Order Tracking

  • Once your order is shipped, a tracking number will be sent to your registered email and mobile number.

  • Customers can track their orders in real-time through the carrier’s official website or the tracking link provided.

  • If you do not receive tracking information within the estimated processing time, please contact our support team at sales@digicbyte.com.

7. Delivery Issues & Failed Deliveries

  • If an order is undeliverable due to an incorrect shipping address provided by the customer, multiple failed delivery attempts, or refusal to accept the package, the customer may be responsible for additional reshipping charges.

  • If a package is returned to our facility due to the above reasons, the customer will be contacted to confirm whether they prefer a refund (excluding shipping fees) or reshipment.

8. Damaged, Lost, or Missing Items

We take utmost care in packaging and handling your products. However, if your order arrives with damages, is lost, or has missing items, please follow the steps below:

  • Report any damages or missing items within 48 hours of delivery via email at sales@digicbyte.com with clear images of the package and the product.

  • Our team will investigate and, if eligible, offer a replacement or refund based on the circumstances.

  • If a package is lost in transit due to the carrier’s fault, we will initiate a claim with the carrier and update the customer accordingly.

9. Return & Refund Policy

  • For details on returning an item and requesting a refund, please refer to our Return & Refund Policy available on our website.

  • Refunds are only applicable in cases where the product is defective, damaged, or not as described. Shipping fees are non-refundable unless the return is due to our error.

10. Special Shipping Considerations

  • Orders containing fragile, high-value, or bulk items may require additional processing time or specialized shipping services. Customers will be informed accordingly.

  • Some products may be restricted for shipping based on government regulations or carrier limitations.

11. Contact Us

For any shipping-related inquiries, order status updates, or concerns, please reach out to us via:

Our customer support team is available Monday to Saturday from 10:00 AM to 6:00 PM IST to assist you.

We appreciate your trust in  Manikanta Software Solutions (OPC) Private Limited (DigiCByte Technologies) and strive to provide a seamless and efficient shopping experience!